Ours Policies
Arrival/Parking
Please arrive for your appointment at least 5 - 10 minutes prior to the scheduled starting time to fill out an intake form, change, and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. We don't have dedicated parking available at our location, so you need to spare some time to find your parking. We are not responsible for any issues related to the damage on individual vehicles or parking issues.
Late Arrival
We regret that late arrivals may not receive an extension of scheduled appointments. If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule. No full or partial refunds will be given. When it seems that you are going to arrive late, please text/call us or let us know in advance.
Cancellation/Reschedule
To reschedule or cancel your appointment, please let us know at lest 4 hours before the session; otherwise, we consider this a delayed reschedule or cancellation, and you be billed charged 100% of treatments scheduled. Please understand us that when the appointment is scheduled, the spot is reserved for you. Even if the client does not show up, the spa must pay its staff. This strategy enables us to keep excellent workers.
Session Reduction
To reduce the massage session, please let us know at least 4 hours before the session; otherwise, we consider this a delayed reduction notice. The delayed reduction will be billed charged 100% of the reduced session. For example, when you book 90-minute massage, and later you want to get only 60 minutes massage because you need to leave early. Without 4-hour notice in advance, you will be billed charged 100% for the whole session scheduled (90 minutes). Please understand us that when the appointment is scheduled, the whole spot is reserved for you. The spa must pay its staff. This strategy enables us to keep excellent workers.
No Show
We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings, and children’s illnesses are just a few reasons why one might consider canceling a massage appointment. However, you need to let us know at least 4 hours before your appointment (as stated in cancellation/reschedule policy). Clients who fail to show for appointments without any notice will be billed charged 100% of treatments scheduled and blocked from future bookings.
Classpass Booking
The appointment from Classpass is automatically pop-up on our schedule. This means that we are not able to make any changes with the Classpass appointment or even contacting either Classpass system or clients. However, Classpass client may call us to make special requests like asking for availability to come early or requesting preferred therapist, we are normally flexible for the requests depending on our whole schedule availabilities.
Gift Certificates
Gift certificates are non-returnable and must be provided at the time of service. Certificates that are forgotten, damaged, or thieved are not refundable, replaced, or legitimate. Gift certificates can be redeemed for the service's monetary value at the time of sale.
Payment Methods
You can pay by cash, or credit/debit cards: American Express, Visa, Mastercard, or Discover. Personal check is not accepted.
Cash Discount
As an incentive to customers,We now offer a discount to pay with cash by providing a 3.5% immediate discount
Professional Therapists
Our licensed therapists and estheticians are all here to assist you in improving your overall wellbeing and comfort. When a client behaves improperly, they have the authority to immediately terminate therapy and refe
Scope of Practice
We are licensed professionals and held to the highest standards we do not diagnose or prescribe for medical conditions. We may refer you to a medical doctor for diagnosis. Our services are not intended as an alternative for proper medical attention for specific conditions.
Respect for Client Needs
We are happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it. Please kindly inform your massage therapist. The client may choose to: leave on as much clothing as needed for comfort; refuse any massage methods; or stop massage within the first 15 minutes. The session won’t be charged if canceled within the first 15 minutes, and we will try our best to switch to another therapist to continue the session for you. The client will always be modestly draped. Only the area being massaged will be undraped. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. The session will be terminated immediately and the client will be responsible for full payment.
Existing and New Medical Conditions
It is the responsibility of the client to keep us informed of any medical treatment currently being taken and to provide